Refund policy
🔁 Return & Refund Policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
📧 Faraibenterprise@outlook.com
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at Faraibenterprise@outlook.com so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
Certain items cannot be returned, including:
- Used products
- Items not in original condition
- Personal care goods (if applicable)
If you’re unsure about your item, please contact us before returning.
Exchanges
We do not offer direct exchanges.
The fastest way to get what you want is to:
- Return the item you have
- Place a new order for the correct item
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for lost returns
Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Faraibenterprise@outlook.com
📍 3 Cadenhead Road, Aberdeen, AB25 3AJ, United Kingdom