🔁 Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in its original packaging
• Accompanied by proof of purchase

To start a return, please contact us at:
📧 Faraibenterprise@outlook.com

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

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Damages & Issues

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately at Faraibenterprise@outlook.com so we can evaluate the issue and resolve it quickly.

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Non-Returnable Items

Certain items cannot be returned, including:

• Used products
• Items not in original condition
• Personal care goods (if applicable)

If you’re unsure about your item, please contact us before returning.

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Exchanges

We do not offer direct exchanges.

The fastest way to get what you want is to:

1. Return the item you have
2. Place a new order for the correct item

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Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

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Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked service, as we are not responsible for lost returns

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Contact Information

For any questions regarding returns or refunds, please contact us:

📧 Faraibenterprise@outlook.com
📍 3 Cadenhead Road, Aberdeen, AB25 3AJ, United Kingdom